1. Help with a trip

c. Cash payment issues

i. My driver partner asked to be paid in cash

BoBo offers a cashless experience in Hong Kong. When a trip ends, your fare is automatically charged to the payment method selected in your BoBo account.

If your driver partner asked you to pay for a trip or a toll in cash, please let us know below.
  • My driver partner requests me to pay for my trip in cash ; or
  • My driver partner requests me to pay for my toll in cash
Please provide the following details and tell us more in the contact us form below.
  • Date and pick up time of the trip
  • Type of vehicle
  • Pick up and drop off location
  • Your phone number
  • Amount paid in cash
  • Toll used
  • What happened

Contact Customer Service

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Contact Information

BoBo Room
Science Park Hong Kong

We're Available 10:00am - 6pm. Take a Ride Now. (852) 1234 5678 (852) 2468 1357
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